HM Traders is committed to supplying products in accordance with confirmed orders. Returns are accepted only under the following conditions:

1. A return requires prior written authorization from HM Traders. Products returned without authorization may not be accepted.
2. A request for return must be submitted within three (3) working days of delivery and must include the invoice number, product details, reason for return and clear photographs or supporting evidence.
3. Products must be unused, unopened, uninstalled and in their original packaging, with all labels, manuals, accessories and seals intact.
4. Products supplied correctly against the confirmed order are not ordinarily returnable. If HM Traders exceptionally approves such a return, transportation and related costs shall be borne by the customer, and a restocking charge may apply.
5. The following products are non-returnable unless proven defective at the time of delivery:
   • Specially imported or procured-on-demand products
   • Customized or configured equipment
   • Sterile, disposable or single-use products
   • Products with opened or damaged packaging
   • Consumables, batteries, probes, sensors, cables and accessories subject to hygiene or contamination concerns
   • Clearance or specially discounted products
   • Products damaged through mishandling, misuse, improper storage or unauthorized repair
6. If an incorrect product is supplied by HM Traders or a verified manufacturing defect is reported within the applicable period, HM Traders may, at its discretion and subject to technical inspection, repair or replace the product, issue a credit adjustment, or refund the eligible amount.
7. Warranty claims are not treated as ordinary returns and shall be handled according to the applicable warranty conditions.
8. Refunds, where approved, will be processed after receipt and inspection of the returned product. Delivery charges, bank charges, taxes, duties and other non-recoverable costs may be deducted where applicable.
9. HM Traders reserves the right to reject any return that does not comply with this policy or where the product cannot be resold due to the customer’s handling, storage or use.